Now Hiring - Consumer Reservation Specialist - Sales/Customer Service in Reading, PA

Position Summary:

In this role you are responsible for using your knowledge of company products or services to connect with consumers and generate revenue that directly impacts our profitability. We are the team handling calls from coast to coast answering the 800-Go Penske line that you see on the back of our trucks. To learn more visit us at [please apply online]

We support all Penske Truck Rental locations providing the highest level of customer service. You will demonstrate confidence, knowledge of our products and use the necessary negotiation skills for a first call resolution.

Primary Job Tasks:

• Ability to navigate and use multiple computer programs at once with the ability to troubleshoot

• Being self-sufficient with time management. This includes clocking in and out on time

• Communicating effectively with daily checking of emails and being available in Microsoft Teams chat

• Handle inbound calls to include customer service and sales

• Place outbound calls to rental facilities

• Make outbound calls to qualified sales leads

• Meet call quality standards

• Apply coaching recommendations based on Supervisor’s feedback

• Ability to meet and exceed monthly revenue goal

What our Consumer Reservation Specialists say about their job:

• Penske is a great experience and can open many doors to anyone entering the workforce, Penske is a great company to work for.

• You need to have the ability to adapt and be versatile with each customer conversation. It’s not just about renting trucks it’s about creating that relationship

• You have to be good at numbers while being quick and efficient. In this role you will multi-task and need to remain composed in stressful situations

• This is a great company with great incentives for motivation plus monthly commission

• Confidence is key when negotiating and persistence with obtaining the sale

• I am supported by a manager, multiple supervisors with a very supportive team environment. I am not micromanaged.

• One of the biggest pros of this job is the support of the Leadership Team

• Your call approach can be your own and still be in line with Penske goals. There is no scripting.

Schedule:

• Open 7 days a week from 7AM-12AM eastern time (closed on Thanksgiving and Christmas)

• As part of your regular schedule you will need to work a Saturday or a Sunday. If you want to work both, great!

• You are scheduled a 30-minute lunch/dinner break and two 15-minute breaks daily

• Two shift bids a year. Schedule selected is based on seniority

Training:

• 4 weeks of in-person training at Penske Corporate located at: 2675 Morgantown Road Reading, Pa 19607

• Training is facilitator lead with a combination of e-learning and on the job

• You must successfully complete this program

Our position starts out as full time temporary with the possibility of becoming permanent. This is based on performance and attendance.

• High school diploma or equivalent required, and Associate’s or Bachelor’s Degree preferred

• Possess integrity and high moral code to make ethical business decisions.

• Ability to type, listen and think of an appropriate solution to your customer's needs all while keeping up a lively verbal exchange. And you'll need to be fast – customers don't want to wait

• Displays enthusiasm, great voice tone and empathy.

• Ability to adapt in any situation while remaining positive and calm when faced with difficult obstacles.

• Ability to successfully follow a sales strategy to overcome customer objections and maximize revenue

• Basic math, logic, geography and problem-solving skills as well as the ability to follow specific instructions are also required
• Regular, predictable, full attendance is an essential function of the job

• Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Penske is an Equal Opportunity Employer.

About Penske Truck Leasing
Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group, and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates more than 260,000 vehicles, employs more than 29,000 people, and serves customers from more than 1,000 locations in North America, South America, Europe, Australia, and Asia. Product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit [please apply online] to learn more.